Troubleshooting

Can't log in

Fix common login issues like forgotten passwords and email verification.

Forgot your password

  1. Go to the login page and click Forgot Password.
  2. Enter your email address.
  3. Check your inbox for a password reset link.
  4. Click the link and set a new password.
  5. Log in with your new password.

Didn't get a verification email

  1. Check your spam or junk folder.
  2. Make sure you entered the correct email address.
  3. On the verification page, click Resend Code.
  4. If you still don't see it, contact your association admin to confirm your email is correct.

Account not found

If you see "account not registered":

  • Make sure you're using the same email you signed up with.
  • If you were invited by an admin, make sure you completed the registration process.
  • Contact your admin to confirm they invited you with the right email.

Still stuck

Contact us at support@seke3.com or through the in-app support chat.